▋1. 是否以一個(gè)品牌經(jīng)營(yíng)，還是兩家公司獨(dú)立運(yùn)營(yíng)？ 管理模式是統(tǒng)一管理還是分開管理？

▋交易完成后，中遠(yuǎn)?？貙⑼瑫r(shí)控股管理中遠(yuǎn)海運(yùn)集運(yùn)和東方海外兩家班輪公司。兩家班輪公司保持原有的運(yùn)營(yíng)模式和管理渠道不變。

“中遠(yuǎn)海運(yùn)集運(yùn)”和“東方海外”兩個(gè)品牌將繼續(xù)獨(dú)立運(yùn)營(yíng)，協(xié)同發(fā)展。兩家公司面對(duì)客戶的銷售和客戶服務(wù)體系維持不變，確?？蛻舴?wù)的延續(xù)性；成本控制等后臺(tái)職能將逐步優(yōu)化，提高運(yùn)營(yíng)效率和服務(wù)水平。

▋2. OOCL現(xiàn)有航線是否會(huì)繼續(xù)存在？掛港、班期、艙位是否會(huì)有變化？

▋兩家公司所在的海洋聯(lián)盟及兩家公司的航線產(chǎn)品已于此前對(duì)外發(fā)布，掛港、班期、艙位等，并不因本次交易而發(fā)生變化。兩家公司將根據(jù)市場(chǎng)情況和客戶需求，不斷完善各自的航線網(wǎng)絡(luò)和服務(wù)產(chǎn)品。

▋3. OOCL的航線是否會(huì)擴(kuò)大到所有中遠(yuǎn)海運(yùn)集運(yùn)涉及的航線？

▋OOCL會(huì)根據(jù)客戶的需求，考慮與中遠(yuǎn)海運(yùn)集運(yùn)加深合作，為客戶提供更廣泛的選擇。如果您有具體需求，請(qǐng)與您的銷售代表聯(lián)系。

▋4. 未來(lái)兩家公司運(yùn)價(jià)（包括海運(yùn)費(fèi)、中轉(zhuǎn)費(fèi)、Local Charge等）獨(dú)立，還是統(tǒng)一？未來(lái)的報(bào)價(jià)體系是怎樣的？

▋在雙品牌戰(zhàn)略下，兩家公司獨(dú)立運(yùn)營(yíng)，在市場(chǎng)策略上獨(dú)立運(yùn)作。兩家公司在日常充分溝通交流的基礎(chǔ)上，將結(jié)合自身商業(yè)戰(zhàn)略和各自服務(wù)產(chǎn)品特點(diǎn)，獨(dú)立進(jìn)行最終的定價(jià)決策，并維持各自的報(bào)價(jià)和運(yùn)價(jià)審批體系。

▋5. 艙位如何進(jìn)行分配，統(tǒng)一分配還是各自分配？

▋未來(lái)的艙位操作模式仍按兩家公司原有渠道和流程執(zhí)行，不會(huì)出現(xiàn)變化。兩家公司將各自負(fù)責(zé)所經(jīng)營(yíng)航線的艙位分配工作，并通過建立艙位互換機(jī)制，提升可用艙位，為客戶提供更好的艙位保障。

▋6. 原來(lái)簽訂的合約是否會(huì)發(fā)生變化，是否可以沿用，未來(lái)簽約方式有否變化？

▋兩家公司將繼續(xù)履行現(xiàn)有承諾與合同，已簽訂的合約將繼續(xù)沿用，并確?？蛻舴?wù)的延續(xù)性。未來(lái)兩家公司以各自的產(chǎn)品與服務(wù)、各自的銷售渠道、各自的銷售政策，由各自的銷售團(tuán)隊(duì)面向客戶，開展推廣和銷售工作，各自與客戶簽署合約。

▋7. 操作流程、模式和有關(guān)政策是否會(huì)發(fā)生變化？服務(wù)標(biāo)準(zhǔn)是否會(huì)統(tǒng)一？

▋兩家公司的現(xiàn)有操作流程、模式、服務(wù)標(biāo)準(zhǔn)和相關(guān)政策，不因本次交易而發(fā)生變化。為提升運(yùn)作效率和客戶體驗(yàn)，降低運(yùn)營(yíng)成本，兩家公司將持續(xù)優(yōu)化操作流程，不斷提高客戶服務(wù)水平。

▋8.  銷售和客服團(tuán)隊(duì)會(huì)合并嗎？訂艙、服務(wù)窗口是否發(fā)生變化？

▋兩家班輪公司所有面對(duì)客戶的工作團(tuán)隊(duì)都不會(huì)發(fā)生變化，客戶與兩家班輪公司原有的聯(lián)系人員、聯(lián)系方式保持不變，銷售、訂艙及客戶服務(wù)的渠道和方式不變。

▋9. OOCL的提單是否會(huì)保留？?jī)杉夜镜奶釂螛邮?、條款、簽單地點(diǎn)是否有變化？

▋在雙品牌戰(zhàn)略下，兩家公司獨(dú)立運(yùn)營(yíng)，OOCL繼續(xù)簽發(fā)OOCL的提單；兩家公司的提單樣式、條款、簽單地點(diǎn)等均不發(fā)生變化。

▋10. 箱子外觀是否會(huì)統(tǒng)一？場(chǎng)地/集裝箱資源是否實(shí)現(xiàn)共享混用？雙方的特色服務(wù)是否會(huì)相互借鑒？

▋兩家公司將繼續(xù)保有各自的箱隊(duì)，外觀不會(huì)做改變，并通過集中采購(gòu)、集裝箱互用等措施，方便客戶提箱、用箱。兩家公司的箱隊(duì)資源將更為豐富，能更好地保障客戶用箱，雙方的特色服務(wù)將會(huì)互相借鑒。

▋11. 兩家公司財(cái)務(wù)是獨(dú)立核算嗎？賬期是否會(huì)統(tǒng)一？

▋兩家公司財(cái)務(wù)將保持獨(dú)立核算，采取各自獨(dú)立的信用期政策。

▋12. 是否涉及信息系統(tǒng)切換？電商服務(wù)是否會(huì)發(fā)生變化？

▋本次交易完成后，由于采取雙品牌運(yùn)作模式，因此并不涉及信息系統(tǒng)的切換或合并，兩家公司繼續(xù)使用各自的信息系統(tǒng)。訂艙系統(tǒng)、EDI平臺(tái)、網(wǎng)上訂艙網(wǎng)址、電商服務(wù)等也不發(fā)生變化。隨著數(shù)字化技術(shù)發(fā)展，我們將不斷優(yōu)化信息系統(tǒng)，提升客戶服務(wù)能力。

▋13. 船代都會(huì)用中遠(yuǎn)海運(yùn)集運(yùn)下屬的船代公司嗎？

▋OOCL暫不考慮更換船代，未來(lái)如有變化，將第一時(shí)間通知各方。

Q&A Regarding Acquisition of OOIL

▋1. Are we going to operate under one brand or separately as two companies? Are the two companies going to be managed under unified mode or independently?

▋Upon closing of the transaction, COSCO SHIPPING Holdings will hold the two liner companies simultaneously. The two liner companies will maintain existing operational models and management channels.

COSCO SHIPPING Lines and OOCL will continue operating independently under the dual-brand strategy and seeking for synergy. The sales and customer service systems will remain unchanged to ensure service consistency. Meanwhile, back office functions such as cost control will be optimized step by step to improve operational efficiency and level of services.

▋2. Will the existing trades lanes of OOCL continue to exist? Will there be any changes to the ports of calling, schedules and slots arrangement?

▋The service products of Ocean Alliance and the both liners have already been released before, and no changes will occur to the ports of calling, schedules and slots arrangement due to the transaction.

The two liner companies will continue to improve their respective networks and service products based on market conditions and customer requirements.

▋3. Will OOCL’s services be extended to all COSCO SHIPPING Lines’ existing services?

▋In accordance with customer needs, OOCL will consider deepening the cooperation with COSCO SHIPPING Lines to provide a wider variety of choices for customers.  If you have any specific needs, please contact your sales representative.

▋4. Will the two companies have unified or separate tariff (e.g. ocean freight, arbitrary, local charges, etc.)? What will be the future quotation system?

▋Under the dual-brand strategy, the two companies will operate independently with independent marketing strategy/policy.

Based on adequate daily communications, both liners will make their own decisions on freight rates independently based on their own business strategy/policy and characteristics of their respective service products, and maintain their own pricing and approval systems respectively.

▋5. Will slots be allocated centrally or separately in the future?

▋The slot allocation model will remain unchanged in the future, implementing existing channels and processes. Both companies will be responsible for their own slot allocation, and will increase utilization through interchange mechanism to provide better slot guarantee to customers.

▋6. Will there be any changes to contracts already signed? Can they be used? Will there be any changes to the method of future contract signing?

▋Both liners will continue to honor all ongoing promises and contracts. All signed contracts will remain in force to ensure the continuity of customer service.

In the future, the two companies will face their customers with their own teams to carry out promotion and sales work with their respective products and services, sales channels and sales policies, and sign contracts with customers respectively.

▋7. Will there be any changes to operation procedures, modes and relevant policies? Will service standards be unified?

▋This transaction will not change existing operation procedures, modes, service standards and relevant policies of either liner company.

In order to improve operational efficiency and customer experience, and to lower operating costs, both liners will continue to optimize operation procedures for customer service enhancement.

▋8. Will sales and customer service teams from both liners be merged? Will there be any changes to booking and service windows?

▋All frontline customer-facing work teams of the two companies will remain unchanged.

The existing contact personnel and contact information for the customers of the two companies will remain unchanged. The sales, booking and customer service channels will remain unchanged.

▋9. Will OOCL’s bill of lading (B/L) be retained? Will there be any changes in layout, terms and issuing place of B/L?

▋Under the dual-brand strategy, the two companies will operate independently. OOCL will continue to issue B/Ls independently.

The layout, terms and issuing place of B/L of the two companies will remain unchanged.

▋10. Will the appearance of containers be unified? Will the yard /container resources be available for sharing? Will the two liners learn from each other regarding featured services?

▋The two companies will continue to use their own container fleets with no changes to the appearance.